Privacy policy

Last updated: March 30, 2025

This Privacy Policy describes how KEPÉ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wearekepe.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

  • Third-party tracking technologies, which collect information when you visit our Site, open or click on emails we send you, or interact with our advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Process payments, fulfill orders, send notifications, manage accounts, and facilitate returns and exchanges.

  • Marketing and Advertising: Send promotional communications, tailor services and advertising, and analyze user interactions.

  • Security and Fraud Prevention: Detect, investigate, or prevent fraudulent, illegal, or malicious activity.

  • Communicating with You and Service Improvement: Provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies to enhance your browsing experience. For specific information about Shopify-related Cookies, see Shopify's Cookie Policy.

Most browsers allow you to block Cookies, but doing so may impact your user experience and limit functionality.

How We Disclose Personal Information

We may share your personal information:

  • With vendors and third parties who perform services on our behalf (e.g., payment processors, fulfillment partners, customer support).

  • With business and marketing partners.

  • As directed by you or with your consent.

  • With our affiliates.

  • In connection with a business transaction such as a merger or bankruptcy.

  • To comply with legal obligations or enforce our rights.

We do not sell or share personal information for targeted advertising.

User Generated Content

Content you submit to public areas of our Site, such as reviews, will be publicly accessible. We are not responsible for third parties’ use of this information.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect their personal information. If a child has provided us with their personal information, a parent or guardian may contact us to request deletion.

Security and Retention of Your Information

We take security measures to protect your data but cannot guarantee absolute security. We retain your data as needed to fulfill purposes outlined in this Privacy Policy.

Your Rights

Depending on your location, you may have rights such as:

  • Access / Know: Request access to your personal data.

  • Delete: Request deletion of your personal data.

  • Correct: Request correction of inaccurate data.

  • Portability: Request a copy of your data in a portable format.

  • Restriction of Processing: Request limitations on processing.

  • Withdraw Consent: Withdraw consent where applicable.

To exercise these rights, contact us using the details below.

Complaints

If you have concerns about our data practices, contact us using the details below. You may also have the right to lodge a complaint with a regulatory authority.

International Users

We may transfer your personal information internationally, relying on appropriate safeguards where required by law.

Contact

For any questions about this Privacy Policy or your rights, please contact us at contact@wearekepe.com